kkx Posted June 8, 2020 Posted June 8, 2020 I have also hit the same issue with NY. If your order is unpaid, changing address is easy, but once it is paid, they refuse to change the address.
jenius Posted June 8, 2020 Posted June 8, 2020 On 6/8/2020 at 10:17 PM, kkx said: I have also hit the same issue with NY. If your order is unpaid, changing address is easy, but once it is paid, they refuse to change the address. Expand I definitely changed address on paid items when I moved. Like I said... Very hit and miss.
Slave IV Posted June 8, 2020 Posted June 8, 2020 On 6/8/2020 at 10:51 PM, jenius said: I definitely changed address on paid items when I moved. Like I said... Very hit and miss. Expand Same here. I had over 10 pending orders, paid and unpaid when I requested to change address. They did all of them. I find their ticket system is much more helpful than the chat system.
HardlyNever Posted June 9, 2020 Posted June 9, 2020 On 6/8/2020 at 10:51 PM, jenius said: I definitely changed address on paid items when I moved. Like I said... Very hit and miss. Expand I've done the same. On 6/8/2020 at 10:54 PM, Slave IV said: Same here. I had over 10 pending orders, paid and unpaid when I requested to change address. They did all of them. I find their ticket system is much more helpful than the chat system. Expand This is how to do it. Submit a ticket. It took them several weeks (surprise), and 2 tickets for them to actually update the address, though.
Vertex Posted June 9, 2020 Posted June 9, 2020 (edited) I did submit a ticket to which they responded within 24 hrs with the initial denial. I'm still waiting to hear back after I replied. I'll give it another day or so and then open a new ticket in hopes someone else that is more agreeable to the request will get it. Edited June 9, 2020 by Vertex
DYRL VF-1S Posted June 9, 2020 Posted June 9, 2020 On 6/9/2020 at 7:49 PM, Vertex said: I did submit a ticket to which they responded within 24 hrs with the initial denial. I'm still waiting to hear back after I replied. I'll give it another day or so and then open a new ticket in hopes someone else that is more agreeable to the request will get it. Expand I'm guessing you had a response from Marine.
Anasazi37 Posted June 9, 2020 Posted June 9, 2020 On 6/9/2020 at 8:15 PM, DYRL VF-1S said: I'm guessing you had a response from Marine. Expand Maybe we should nickname that person "Dr. No" because it seems to be the only response we ever get from them....
Lolicon Posted June 9, 2020 Posted June 9, 2020 I have a DHL shipment from Amazon that was supposed to arrive on Thursday last week. It got all the way to the distribution center in my city, then was inexplicably sent back to Cincinnati where it's been sitting since. Another DHL package from Mandarake that shipped later already arrive. No freaking idea why DHL is sitting on that package. I called them and they said they'd have to look into it and get back to me. What a nuisance. This isn't the first time DHL has almost delivered my parcel but then sent it back to Cincinnati only to have to send it back here a second time. It's like something out of the Simpsons.
DYRL VF-1S Posted June 10, 2020 Posted June 10, 2020 On 6/9/2020 at 10:43 PM, Anasazi37 said: Maybe we should nickname that person "Dr. No" because it seems to be the only response we ever get from them.... Expand Haha! Henceforth, Marine shall be known as “Dr. No.”
Vertex Posted June 10, 2020 Posted June 10, 2020 (edited) @DYRL VF-1S LOL - Yes it was "Dr. No." rolling the dice now - I've submitted a new ticket Edited June 10, 2020 by Vertex
spacemanoeuvres Posted June 11, 2020 Posted June 11, 2020 I reached out to Mandarake about a SAL Package that was returned to them and they upgraded me to DHL for free
burnout6 Posted June 11, 2020 Posted June 11, 2020 My SSP mailed by registered mail is finally getting movement close to 2 months later. Guess things are starting to pick up
Rogueload Posted June 11, 2020 Posted June 11, 2020 On 6/11/2020 at 1:11 PM, spacemanoeuvres said: I reached out to Mandarake about a SAL Package that was returned to them and they upgraded me to DHL for free Expand And that’s why Manda is my go to!
Anasazi37 Posted June 11, 2020 Posted June 11, 2020 On 6/11/2020 at 4:57 PM, burnout6 said: My SSP mailed by registered mail is finally getting movement close to 2 months later. Guess things are starting to pick up Expand This gives me some hope. My SSP set, shipped via EMS, has been stuck at the Tokyo airport since 18 Apr in the "Arrival at outward office of exchange" step.
jenius Posted June 11, 2020 Posted June 11, 2020 Sorry, does anyone know a good way to calculate how much it is to ship from Japan to USA using DHL? I was thinking about making a Manda purchase of some bulky items (non-Macross) but don't want to be totally shell-shocked or have to cancel after getting the invoice. "It will be 12,000¥ to ship your 8,000¥ item" would be a non starter
Slave IV Posted June 12, 2020 Posted June 12, 2020 On 6/11/2020 at 11:54 PM, jenius said: Sorry, does anyone know a good way to calculate how much it is to ship from Japan to USA using DHL? I was thinking about making a Manda purchase of some bulky items (non-Macross) but don't want to be totally shell-shocked or have to cancel after getting the invoice. "It will be 12,000¥ to ship your 8,000¥ item" would be a non starter Expand Best way I've seen is to check for the same item or similar size items at Sahara and they will have shipping prices listed on the product page or give you the price at checkout. You should be able to at least get a decent ballpark or even the exact shipping cost that way.
Sanity is Optional Posted June 12, 2020 Posted June 12, 2020 Might also be worth sending them an email to ask for a shipping estimate?
Slave IV Posted June 12, 2020 Posted June 12, 2020 On 6/12/2020 at 12:22 AM, Sanity is Optional said: Might also be worth sending them an email to ask for a shipping estimate? Expand That too. I forgot they offer that service.
crackpot Posted June 12, 2020 Posted June 12, 2020 (edited) The only issue with that is if somebody buys that item while you're waiting for a response which has happened to me at least twice. So I don't even bother asking anymore. Edited June 12, 2020 by crackpot
sqidd Posted June 12, 2020 Posted June 12, 2020 On 6/12/2020 at 12:22 AM, Sanity is Optional said: Might also be worth sending them an email to ask for a shipping estimate? Expand On 6/12/2020 at 12:33 AM, Slave IV said: That too. I forgot they offer that service. Expand I didn't know they were doing that. That's nice.
sqidd Posted June 12, 2020 Posted June 12, 2020 On 6/11/2020 at 11:54 PM, jenius said: Sorry, does anyone know a good way to calculate how much it is to ship from Japan to USA using DHL? I was thinking about making a Manda purchase of some bulky items (non-Macross) but don't want to be totally shell-shocked or have to cancel after getting the invoice. "It will be 12,000¥ to ship your 8,000¥ item" would be a non starter Expand I have found that if it's much bigger than a DX SSP set it's 20K yen. It's like they go from one size box right to a box a lot bigger. I have gotten a few shipments that were 20K but I had 3-4 pretty big items in each one so it didn't hurt as bad. Still kinda hurt though. That said, the pricing at Manda was so much better than everywhere else. The "on your doorstep" pricing was pretty good.
Anasazi37 Posted June 12, 2020 Posted June 12, 2020 On 6/12/2020 at 2:41 AM, sqidd said: I have found that if it's much bigger than a DX SSP set it's 20K yen. It's like they go from one size box right to a box a lot bigger. I have gotten a few shipments that were 20K but I had 3-4 pretty big items in each one so it didn't hurt as bad. Still kinda hurt though. That said, the pricing at Manda was so much better than everywhere else. The "on your doorstep" pricing was pretty good. Expand I think @sqiddhas become our resident expert on DHL shipping from Mandarake.
sqidd Posted June 12, 2020 Posted June 12, 2020 (edited) On 6/12/2020 at 2:56 AM, Anasazi37 said: I think @sqiddhas become our resident expert on DHL shipping from Mandarake. Expand I just do a good impression of one. My De Niro and Nicholson suck though. Edited June 12, 2020 by sqidd
jenius Posted June 12, 2020 Posted June 12, 2020 20k... Man, too bad they aren't doing ferry service.
enphily Posted June 12, 2020 Posted June 12, 2020 On 6/12/2020 at 3:54 AM, jenius said: 20k... Man, too bad they aren't doing ferry service. Expand one friend told me that some mandarake's shops can ship via ferry. you just need to ask when you ordering or before order
chyll2 Posted June 12, 2020 Posted June 12, 2020 On 6/12/2020 at 12:22 AM, Sanity is Optional said: Might also be worth sending them an email to ask for a shipping estimate? Expand I have been doing this for a long time. Just direct your query to the correct branch. So if an Item is stocked at Complex, then send a query at Complex with a link (but I guess item code also works). They usually provide me price for EMS, DHL and SAL before.
anubis20 Posted June 12, 2020 Posted June 12, 2020 Tested the Mandarake DHL theory about it being cheaper at other stores than SAHRA and wow its a huge difference. Ordered a figuarts and Nakano charged me ¥1360 for DHL. SAHRA's charge was ¥3210 for the same figure
Vertex Posted June 12, 2020 Posted June 12, 2020 (edited) Similar to the SAHRA I'll check there for the item or similar one but take the dimensions/weight and plug those in to JP Post, DHL, Etc. It wont give you pricing at the negotiated rate that some shippers may have but is still gives me adecent idea of the cost. I have placed an order and in the comments section ask to check for lower shipping pricing. In April just before most shipping options shutdown I ordered an item from Nagoya and put in DHL as method of shipping but made a note asking to check EMS "Please check shipping cost via EMS. If less expensive than DHL please change method. Thank You". It was a somewhat small item so I figured it could go either way between DHL or EMS. When they replied back with the order confirmation / invoice they had notated in the notice section - NOTICE: EMS 3300, DHL 4350, Air small packet 2355, Air postal parcel 4200 And was invoiced for EMS shipping. I may have gotten lucky in having someone go the extra mile for me checking pricing cost so YMMV. This may not be helpful under current conditions but may prove useful when EMS and other options become available again. Edited June 12, 2020 by Vertex
technoblue Posted June 12, 2020 Posted June 12, 2020 (edited) Here's something of a sobering experience from my side. My last shipping estimate using DHL Express was with FromJapan. The package was hefty at 6.3kg (about 14lbs) and FJ doubleboxed it (as they do) so the actual shipping box was 24x16x13 inches. FJ is only offering FedEx and DHL as shipping options to US locations at the moment, The charge 2 shipping came to 13,500JPY for DHL and FedEx was slightly less expensive at 13,000JPY. I think weight and size both factor into cost, especially once a package tips the scale at a particular number. I bought a couple acrylic storage bins in this case. If my local shop still had them in stock, I would have spent about $20 for UPS ground to ship them from NY city to my location which is considerable for ground shipping. Still, the prices make me curious (or maybe somewhat trepidatious) to see how much something like Arcadia's VF-0D will cost to ship using FJ at the end of the month. Edited June 12, 2020 by technoblue
sqidd Posted June 12, 2020 Posted June 12, 2020 On 6/12/2020 at 2:57 PM, technoblue said: Still, the prices make me curious (or maybe somewhat trepidatious) to see how much something like Arcadia's VF-0D will cost to ship using FJ at the end of the month. Expand I'm not looking super forward to what FJ wants for those. I've got four of them PO'd. It could be ugly.
F360 Posted June 12, 2020 Posted June 12, 2020 fedex and dhl goes by DIM weight so bigger box mean higher cost even if its lighter than a smaller box.
Slave IV Posted June 12, 2020 Posted June 12, 2020 Good thing FJ offers ferry shipping. My SSP packs I ordered through them should be arriving soon.
jenius Posted June 12, 2020 Posted June 12, 2020 On 6/12/2020 at 6:01 PM, Slave IV said: Good thing FJ offers ferry shipping. My SSP packs I ordered through them should be arriving soon. Expand Good thing you didn't get them from NY, they still wouldn't have shipped!
Corrinald Posted June 12, 2020 Posted June 12, 2020 Still no movement on mine since I requested Ferry. I will give them a few more weeks before I tell my credit card company that this store stole $500 from me and wont deliver the merchandise.
Slave IV Posted June 12, 2020 Posted June 12, 2020 On 6/12/2020 at 6:15 PM, jenius said: Good thing you didn't get them from NY, they still wouldn't have shipped! Expand I ordered a backup SSP and Missile Set from NY too. Will see how that goes but I'm not worried about it at all.
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