davidwhangchoi Posted July 11 Share Posted July 11 i can't wait till US retailers gets theirs in. Want to see how many lasers are damaged Quote Link to comment Share on other sites More sharing options...
Lolicon Posted July 11 Share Posted July 11 I see a lot of returns and exchanges in Bandai's future. Quote Link to comment Share on other sites More sharing options...
Bolt Posted July 11 Share Posted July 11 19 minutes ago, treatment said: So what Bandai's damage falls within range quality variation excuse actually means is that they will really only send replacements to japan-based purchasers of their DX YF-21 with bent head-lasers... https://x.com/MAXX_2nd/status/1810847457611559270 web-translated: This is what i was referring to earlier. The domestic market is having a more appropriate response. The rest of the WWM market is SOL. Quote Link to comment Share on other sites More sharing options...
treatment Posted July 11 Share Posted July 11 I say again... If you are affected by the Bent Head-Laser issue and you're not in Japan, copy and attach the twtter-link and snapshot below when communicating via email with HLJ or whichever Japanese import-shop you acquired your DX YF-21 from. This is in case you get the standard and stupid "damage falls within quality variation" lame excuse being used by Bandai to reply to HLJ when inquiring support for the bent head-laser for their overseas purchasers. Here's the original japanese-tweet link and tweet-snapshot about Bandai support sending out replacement for bent head-lasers of their DX YF-21: https://x.com/MAXX_2nd/status/1810847457611559270 Good luck! Quote Link to comment Share on other sites More sharing options...
MKT Posted July 11 Share Posted July 11 Well, at least there's new hope yet in securing replacement head lasers, & hopefully its Bandai now having a change of mind. I'm reluctant to think Bandai is forcing customers to contact them directly, screwing over international focused retail outfits like HLJ by telling them its 'within variation', and only giving service to JP domestic customers in a backhanded way to encourage overseas customers to buy from only respective local channels (which Bandai will provide aftersales support to!) in future with that massive mark-up. @nightmareB4macross Hopefully you get a satisfactory resolution for that broken stabiliser. Quote Link to comment Share on other sites More sharing options...
Lolicon Posted July 11 Share Posted July 11 (edited) Come on guys let's cut Bandai some slack already. Don't you remember the SV-51 ankle debacle? Where Arcadia said having the wrong ankles installed was just a "quality variance" and told everyone outside Japan to piss off? Bandai is a pretty small company and couldn't possibly handle the cost of replacing all those broken head lasers. Edited July 11 by Lolicon Quote Link to comment Share on other sites More sharing options...
Shizuka the Cat Posted July 11 Share Posted July 11 I will say one nice thing about ordering from Amazon US is that the YF-21 is eligible for free return or replacement. So, if it does arrive damaged, it is pretty hassle free to get your money back. I did have an Amazon pre-order for the YF-21 as a backup in case my order from Japan had problems, but fortunately mine seems fine so I went and cancelled my Amazon pre-order, which was also easy to do. If only Amazon prices were not so marked up... sigh Quote Link to comment Share on other sites More sharing options...
m0n5t3r Posted July 11 Share Posted July 11 36 minutes ago, Lolicon said: Bandai is a pretty small company and couldn't possibly handle the cost of replacing all those broken head lasers. Lol, made me remember the time I googled "Bandai net worth" out of sheer curiosity. Quote Link to comment Share on other sites More sharing options...
leeboo1211 Posted July 11 Share Posted July 11 1 hour ago, Lolicon said: Come on guys let's cut Bandai some slack already. Don't you remember the SV-51 ankle debacle? Where Arcadia said having the wrong ankles installed was just a "quality variance" and told everyone outside Japan to piss off? Bandai is a pretty small company and couldn't possibly handle the cost of replacing all those broken head lasers. Yeah man, just think about the exorbitant shipping costs to send out these replacement lasers, and global warming! /s Quote Link to comment Share on other sites More sharing options...
shazam Posted July 11 Share Posted July 11 (edited) 7 hours ago, nightmareB4macross said: Got Bandaid. The arm vertical stabilizer is busted. Packaging itself is undamaged and shipping was top notch. I hope I can get a full replacement or an arm with said stabilizer. Very disappointing to see so many of these items damaged in box. 😞 Edited July 11 by shazam Quote Link to comment Share on other sites More sharing options...
seti88 Posted July 11 Share Posted July 11 (edited) 1 of 2. Fin ok. From anime export. phew. HLJ's 21 will not be so soon. Its gonna be back in the box till i have more space...yeah dream on... The first bandai 1/60 of a YF-21 after what.... nearly 30 years(?) ...surreal......bandai's tampo on DX is unbeatable. Don't let it go to your head bandai. Edited July 11 by seti88 Quote Link to comment Share on other sites More sharing options...
jvmacross Posted July 11 Share Posted July 11 8 hours ago, Bolt said: This is what i was referring to earlier. The domestic market is having a more appropriate response. The rest of the WWM market is SOL. Too soon to tell....the items that are part of the WWM release outside of Japan have yet to arrive....if those arrive damaged and the purchasers have no way to replace parts or exchange entire units....then yes, they would be SOL.... Right now you have a situation that has existed since collectors have been buying Macross merch straight from Japan....you buy at your own risk or at most, buy with the hope that the Japanese retailer you purchased from is willing to be your middleman in working directly with the manufacturer to get your item repaired or replaced.....nothing new here....all WWM does is make it so you can buy Macross directly from your home country....with the assumption being that you should be able to now have some level of consumer protection that was not available before...in theory.... We will find out soon enough... Quote Link to comment Share on other sites More sharing options...
jvmacross Posted July 11 Share Posted July 11 8 hours ago, davidwhangchoi said: i can't wait till US retailers gets theirs in. Want to see how many lasers are damaged Me too....but more importantly I want to see how Bandai will handle damage claims outside of Japan....hopefully they don't throw retailers under the bus and make them eat the losses... Quote Link to comment Share on other sites More sharing options...
PointBlankSniper Posted July 11 Share Posted July 11 I asked YYK for inspection as suggested. They said they shipped out a handful that turned out to have issues, so they will now inspect everything and send photo after. If something is wrong, they will heckle bandai for replacements before shipping them out. Seems like inspections are expected to be done by monday. The wording almost sounds like they will inspect every unit on hand, but it would be weird to recieve a photo and an open box without opting in. Don't know how they are actually going about it, but it can't hurt to ask them for inspection if you haven't already. Quote Link to comment Share on other sites More sharing options...
treatment Posted July 11 Share Posted July 11 meanwhile... https://x.com/maigehn/status/1811393303402971144 web-translated: 🤔 Quote Link to comment Share on other sites More sharing options...
nightmareB4macross Posted July 11 Share Posted July 11 Well, here is the link provided by the vendor. https://www.bandai.com/returns-replacements Submitted my claim. Replacement parts take 6-8 weeks. Hopefully, I get my part. It will have to be a full arm as it does not seem that you can only replace the joint without destroying the forearm while trying to take it apart. Wish me luck. Quote Link to comment Share on other sites More sharing options...
treatment Posted July 11 Share Posted July 11 (edited) 35 minutes ago, nightmareB4macross said: Well, here is the link provided by the vendor. https://www.bandai.com/returns-replacements Submitted my claim. Replacement parts take 6-8 weeks. Hopefully, I get my part. It will have to be a full arm as it does not seem that you can only replace the joint without destroying the forearm while trying to take it apart. Wish me luck. Honestly, I think your vendor should replace the whole thing since you clearly have a very very damaged item still in box. But, nevertheless, Good luck!!! edit: fwiw, I see two seemingly separate damaged/broken parts on your toy (arm-wing/stabilizer and what looks like the damper panel sliding part) --- As an aside and maybe minor regarding the Bandai-Namco return/replacement form: I haven't checked my DX YF-21 box, but I'm not sure there is any Bluefin related sticker(s) on it since it's an import... Edited July 11 by treatment updated Quote Link to comment Share on other sites More sharing options...
davidwhangchoi Posted July 11 Share Posted July 11 5 hours ago, jvmacross said: Me too....but more importantly I want to see how Bandai will handle damage claims outside of Japan....hopefully they don't throw retailers under the bus and make them eat the losses... This will be our first domestic warranty experience with officially legal Macross merch from Bandai in the USA... I'm wishful Bandai will cover damaged items and take care of their customers. Quote Link to comment Share on other sites More sharing options...
no3Ljm Posted July 11 Share Posted July 11 3 hours ago, PointBlankSniper said: I asked YYK for inspection as suggested. They said they shipped out a handful that turned out to have issues, so they will now inspect everything and send photo after. If something is wrong, they will heckle bandai for replacements before shipping them out. Seems like inspections are expected to be done by monday. The wording almost sounds like they will inspect every unit on hand, but it would be weird to recieve a photo and an open box without opting in. Don't know how they are actually going about it, but it can't hurt to ask them for inspection if you haven't already. The other thing I'm concerned now is that they probably just check the antenna area only after opening the boxes, seeing that there might be some obvious ones which they might miss. At this point, for me, it is what it is for this release. All I'm hoping now is that if ever the item arrived with some damage inside which they missed inspecting, they will still be able to help us even if I need to send back the item to them. Quote Link to comment Share on other sites More sharing options...
CHAVAKAISER Posted July 11 Share Posted July 11 I have one X9 ghost waiting for the 21st to arrive without quality problem Quote Link to comment Share on other sites More sharing options...
Bolt Posted July 11 Share Posted July 11 (edited) 5 hours ago, nightmareB4macross said: Well, here is the link provided by the vendor. https://www.bandai.com/returns-replacements Submitted my claim. Replacement parts take 6-8 weeks. Hopefully, I get my part. It will have to be a full arm as it does not seem that you can only replace the joint without destroying the forearm while trying to take it apart. Wish me luck. Best of luck amigo ! Edited July 11 by Bolt Quote Link to comment Share on other sites More sharing options...
Bolt Posted July 11 Share Posted July 11 2 hours ago, CHAVAKAISER said: I have one X9 ghost waiting for the 21st to arrive without quality problem That looks like the V2 . I had one up for sale also, but may keep it for a Galaxy ghost custom. Quote Link to comment Share on other sites More sharing options...
Froy Posted July 12 Share Posted July 12 I just opened mine from HLJ Yay! Laser is good. Box got a bit crushed since I ship it with some more stuff but I seems that wasn't a problem. Quote Link to comment Share on other sites More sharing options...
PointBlankSniper Posted July 12 Share Posted July 12 6 hours ago, no3Ljm said: The other thing I'm concerned now is that they probably just check the antenna area only after opening the boxes, seeing that there might be some obvious ones which they might miss. At this point, for me, it is what it is for this release. All I'm hoping now is that if ever the item arrived with some damage inside which they missed inspecting, they will still be able to help us even if I need to send back the item to them. I actually mentioned broken stabilizer and double left shoulders to them, and they did say there were "issues", plural despite ambiguous, reported to them. So when they say they will "inspect everything", I take it that it will be more than just a sloppy glance for crooked yellow. I'm not sure how feasible it is for them to actually look for the wrong shoulder on every unit, or if they even know how to open up the toy to look for it, but my understanding is that they will at least meticulously look up and down the whole thing. If the shoulders are as simple as flipping open the belly plates to see, maybe someone can instruct them on it. But I don't have another copy, so I don't even know which way the correct part on each side is supposed to face in fighter mode lol 🙃 Quote Link to comment Share on other sites More sharing options...
Actar Posted July 12 Share Posted July 12 Has there been more than one report of the double shoulders? I don't think it's a widespread issue. Quote Link to comment Share on other sites More sharing options...
nightmareB4macross Posted July 12 Share Posted July 12 8 hours ago, treatment said: Honestly, I think your vendor should replace the whole thing since you clearly have a very very damaged item still in box. But, nevertheless, Good luck!!! edit: fwiw, I see two seemingly separate damaged/broken parts on your toy (arm-wing/stabilizer and what looks like the damper panel sliding part) --- As an aside and maybe minor regarding the Bandai-Namco return/replacement form: I haven't checked my DX YF-21 box, but I'm not sure there is any Bluefin related sticker(s) on it since it's an import... There is no Bluefin sticker. So anyone importing is SOL. That’s the message I got. Quote Link to comment Share on other sites More sharing options...
no3Ljm Posted July 12 Share Posted July 12 1 hour ago, PointBlankSniper said: I actually mentioned broken stabilizer and double left shoulders to them, and they did say there were "issues", plural despite ambiguous, reported to them. So when they say they will "inspect everything", I take it that it will be more than just a sloppy glance for crooked yellow. I'm not sure how feasible it is for them to actually look for the wrong shoulder on every unit, or if they even know how to open up the toy to look for it, but my understanding is that they will at least meticulously look up and down the whole thing. If the shoulders are as simple as flipping open the belly plates to see, maybe someone can instruct them on it. But I don't have another copy, so I don't even know which way the correct part on each side is supposed to face in fighter mode lol 🙃 Thanks. I hope they find nothing too serious other than the head fin issue. It's the only order I have so fingers crossed. Quote Link to comment Share on other sites More sharing options...
505thAirborne Posted July 12 Share Posted July 12 On 7/10/2024 at 12:12 AM, Actar said: IMHO, Bandai's is definitely more complicated, but I enjoy transforming it more than the Yamato. Maybe it's because of the age, but my Yamato has gotten all loose and floppy, the paint on the die-cast parts has started peeling, and the plastic just feels more fragile. Definitely would like a V2, if that's even remotely possible... Thanks @Actar also @no3Ljm for your opinions on these two YF-21's. I think for now I'll just be leaving these guys in Fighter mode. That said, if down the road I can pick up a Yamato 21 or another DX 21... maybe, maybe then I'll take the plunge & transform it. Quote Link to comment Share on other sites More sharing options...
PointBlankSniper Posted July 12 Share Posted July 12 3 hours ago, Actar said: Has there been more than one report of the double shoulders? I don't think it's a widespread issue. I saw two replies to the original tweet that claimed to have the same issue, so it's not a one off even if not very common. That's 2 out of 3 replies, plus the OP, for a tweet with 5 retweets, and 21 likes. Judging by the sample size, amount of engagement and visibility that post actually got, and the nature of that defect, I think it's a reasonable possibility the issue could be under the radar for now. Hopefully that's just confirmation bias while it's actually a rare occurence. Quote Link to comment Share on other sites More sharing options...
Raikkonen Posted July 12 Share Posted July 12 3 hours ago, no3Ljm said: Thanks. I hope they find nothing too serious other than the head fin issue. It's the only order I have so fingers crossed. It's like betting $300 at once in a casino... can go anywhere... Well done Bandai!!! Quote Link to comment Share on other sites More sharing options...
Negotiator Posted July 12 Share Posted July 12 mine took a dive from my desk to wooden floor because I was careless when I swung my chair around. It did blow off a few pieces but found everything to put back together. nothing broken. The bad part is that it got a stress mark on the right wing tip right at the bend, but the GOOD part, is I heated that area up with a hair dryer and after a few minutes, the stress mark disappeared like magic! Quote Link to comment Share on other sites More sharing options...
Kinjin Posted July 12 Share Posted July 12 On 7/6/2024 at 4:49 AM, Guyffon said: Got my copy, havent transform it yet, thank gawd i have a spare fold module. They do look good together, the yf-19 n yf-21 Love the display! Wondering where I could purchase those stands, as well as an extra Fold Booster? Thanks in advance! Quote Link to comment Share on other sites More sharing options...
ipaq1940 Posted July 12 Share Posted July 12 All ok with my copy. Anime export to Italy via Ems japan post Quote Link to comment Share on other sites More sharing options...
treatment Posted July 12 Share Posted July 12 12 hours ago, nightmareB4macross said: There is no Bluefin sticker. So anyone importing is SOL. That’s the message I got. Are they somehow affiliated with BlueFin or BandaiNamco-US to be even referring you to that form??? Your item was severely damaged inside the box. They either need to replace your item themselves or refund you your purchase cost, instead of giving you that runaround with a non-applicable form. Quote Link to comment Share on other sites More sharing options...
treatment Posted July 12 Share Posted July 12 meanwhile... MarkH's DX YF-21 part-02 (Battroid ⇒ Gerwalk ⇒ Fighter): Quote Link to comment Share on other sites More sharing options...
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