Jasonc Posted January 4, 2015 Author Posted January 4, 2015 I was offered replacement parts and a new helmet as well with a small fee, but I do need assurances that the next batch won't come with damages. Mine came with scratches on the top of the white of the helmet, Small fragments of the visor broken in the rear that meet the top of the helmet, something that looks like overspray on the red of the visor, and little nicks and dings everywhere. Oh, and the rear hose connector piece on the right is busted off. Question for those that may have worked on them... Is the white of the helmet painted, or is it naturally white? I ask, cause if that is the case, I wonder if I can buff it out? Quote
Guest davidwhangchoi Posted January 4, 2015 Posted January 4, 2015 Not sure since their skype account is the same handle. Still in poor taste though... they both are, i just didn't want to call them out bc i had no interest in these. Quote
Valkyrie addict Posted January 4, 2015 Posted January 4, 2015 We could all tell he was somehow involved directly with Masei. But that post was really in poor taste. I am very worried about mine, I ordered two helmets and they have to go a long way trought several custom ports. They could have at least throwned some newspapers to help if they were in a hurry. Nobody here was pressuring them to ship it inmediately. We just wanted to know when they were gonna to go. Quote
moy Posted January 5, 2015 Posted January 5, 2015 i was worng he is with masei , i have had lots of masei helmets in the past they never send one all messed up like the ones im seeing posted not even my black macross helmet that sucks i was going to order more , but i think i will wait till they start shipping better. Quote
oshanmacross Posted January 5, 2015 Posted January 5, 2015 sigh... Come on guys! This was a "Pet" Project kinda like a kick starter. Most of all it is unlicensed, Lets just work with Masei and stop this flame war. Quote
xrentonx Posted January 5, 2015 Posted January 5, 2015 It's not a flame war. It's just there's a right way to conduct yourself here and a wrong one. Masei is perfectly welcome to promote their products here as long as they do it truthfully. Right now there are a lot of guys getting damaged helmets and it leaves a bad taste in mouths when we see posts like that. They should not try to come across as a happy customer from an account that is obviously their own. That said we can move one now. Right now I'm in the wait and see dept. I had some interest in getting one of these helmets but not if it's gonna be shipped like that. Quote
Roy Focker Posted January 5, 2015 Posted January 5, 2015 Making posts that praises as a "customer " just seems to be something people do outside of primarily English speaking cultures. It is very annoying and I too wish people would just post as representative of Sellers instead of as a "customer." Seems like some sort of cultural thing. I think mine is going to come on Monday. It was back on the road on the 1st so has to come on Monday. Looking at the pictures posted here I'm frankly worried. I'm not going to get worked up over a little spot of missing paint but cracks and broken bits. I will be filming the opening of the box to document any damage. Quote
oshanmacross Posted January 5, 2015 Posted January 5, 2015 I agree that the posts that were identified as Masei were not cool and should be labled as such. However, I "DO" have a problem with the doxing and posting relevant info. Quote
ChaoticYeti Posted January 5, 2015 Posted January 5, 2015 ...that is not doxing. The only thing posted was information "colonknight" gave out willing for marketing purposes in a different forum. No personal information was shared. People ordered an expensive product. People received damaged product. People are upset. People are sharing their disappointment. I am glad people are posting their experiences. I have been watching this post because I have been interested in ordering one. I am glad I waited. Hopefully they can figure out shipping. Quote
skullmilitia Posted January 5, 2015 Posted January 5, 2015 I sent an email off about a broken upper shield, and busted rear port. Hopefully they can right the wrong. That upper cover sure isn't very strong, and I'd be afraid that it would crack in half, if it ever saw air turbulence. Quote
oshanmacross Posted January 5, 2015 Posted January 5, 2015 uggh, Bailing on this thread..... Waiting for customs.... Quote
xrentonx Posted January 5, 2015 Posted January 5, 2015 (edited) Yeah, that was public information they put up on their website (a website representing them). Even says so in the directory... Edited January 5, 2015 by xrentonx Quote
oshanmacross Posted January 5, 2015 Posted January 5, 2015 my bad, Would have nice to know this during this long exhaustive wait.... But I digress... Quote
xrentonx Posted January 5, 2015 Posted January 5, 2015 No problem. I would never dream of posting personal info if it was. Quote
Guest davidwhangchoi Posted January 5, 2015 Posted January 5, 2015 Man Masei Helmets have to stop creating fake girlie accounts on facebook and spamming the Macross World Page. They keep creating threads here also. I'm about to flag them and any accounts like colonyknight as spammers. this (i think there's two more on here.) Quote
moy Posted January 5, 2015 Posted January 5, 2015 if masei rights the wrongs then post it lets wait and see if they follow thur , at least they give us something that would have never seen the light of day with other big companys. Quote
Roy Focker Posted January 5, 2015 Posted January 5, 2015 Give them a chance to fix things before beating them up. Quote
UN Spacy Posted January 5, 2015 Posted January 5, 2015 Give them a chance to fix things before beating them up. EXACTLY. Quote
Falcon 1 Posted January 5, 2015 Posted January 5, 2015 I received my package in the mail on Saturday with mixed emotions. On one hand I was happy that I received an early birthday present after the orders were delayed till after Christmas. On the other, I was dissapointed in the rushed packaging for shipping and laxed quality control to get these items to the eagerly waiting customers.Box with dual helmets arrived with no styrofoam or popcorn for protection of contents.My cat inspecting the damage to the lower end of the packageThe contents of the package: One XL Max and one XL Hikaru Masei helmet. I am happy I followed the advice to order one size larger as both my helmets fit perfectly and the interior leather liner is very good quality and comfortable.The procedure of removing the screws to take the protective film off the helmet visors. There is anti-scratch film to both the front and the back of the visors, and they are all clear underneith. So don't think you got a bonus "tinted visor" with your helmet, you just haven't removed all the film yet.What the helmets look like once the anti-scratch film is removed.Now for the gripes...Close-up of the red Hikaru helmet shows the arrow decals are slightly mis-aligned and a few shades of red lighter than the helmet's visor/shieldTop view shows the black tampo printing/decal running down the center of the visor shield was not applied straight. Being somewhat of a perfectionist and a hobbyist I'll be trying to fix this with some tape and paint.This was not a problem on all helmets, as the line running down the center of the visor shield on my Max helmet is perfectly straight. But......The decal running down the front mouth-guard of the helmet on this one isn't applied straight... (This decal is straight on the Hikaru helmet in turn...) I'll also be trying to fix this.My biggest gripe, along with the other MW members who have received their's, is the damage the helmets suffered during shipping because of the lack of protective packaging like styrofoam or adequate bubblewrap.Close-up of the shipping damage to the visor shield.All in all, once these issues are sorted out, these will be awesome helmets and a great addition to any collection.And for those of you who haven't noticed: Masei have been keeping an eye on this thread and the pics the members have been posting of their products... Check www.hellohelmet.com Quote
EXO Posted January 5, 2015 Posted January 5, 2015 Seriously? People have doubts that colonknight isn't Masei? The guy started multiple threads here, in the fan art section, in the for sale section and the collectibles section just to sell the helmet. He even sent me a PM. He had to be warned to stop spamming. Plus so far it seems like 100% of the deliveries have been damaged except for his. You guys went after lunar toys over boxes, someone who was straight up about who he was and delivered on time. But you guys are OK when the actual product is damaged? And this is a product that is suppose to protect people's heads. Isn't any one worried about unseen damage. Even if you yourself aren't planning on wearing it, think about your fellow forum friends. Quote
moy Posted January 5, 2015 Posted January 5, 2015 the only part that your head is the round round part it is a open face helmet if thats mess up then yes it will not be safe. Quote
jvmacross Posted January 5, 2015 Posted January 5, 2015 I hope Masei comes through and fixes all of the issues that have been reported. Seems like if the helmets were shipped they have some amount of damage. If Masei does not cooperate and you paid via Paypal, you are covered for up to 180 days from the purchase date for any damages incurred during shipping. Assuming you purchased as "merchandise" and did not send the payment as a "gift", which I would hope no one did. Even with the issues reported, these are still great display pieces....I think it would look even better as a display piece if a blue tint was added to the visor, some "simulated" HUD graphics to the visor applied, and perhaps a blue LED inside the helmet..... Quote
Roy Focker Posted January 5, 2015 Posted January 5, 2015 I bet you were planning to lay naked on that cheetah rug wearing only that helmet. From my understanding after one big motorcycle crash or fall on any helmet you pretty much have to replace it. Who knows how much impact equal to how many motorcycle crashes these helmets suffered in delivery. Zero padding in the box is beyond even a rookie mistake. My helmet is currently out for delivery. I'm more terrified now than excited. Take your bets on the condition: Perfect like ColonKnight's helmet. Factory QC Cosmetic Problems. Several small scratches, chips and cracks during shipping. A box full of broken giant plastic egg shells. Quote
Roy Focker Posted January 5, 2015 Posted January 5, 2015 I got mine! If you've guessed Factory Quality Control Cosmetic Problems Only you guessed (mostly) right. Holy crap did I luck out! The shipping box only had one broken corner. Most if not all of defects are cosmetic only. I'm talking about missing paint at spots. I'm not going to nitpick every bad spot or decal imperfection. Those issues are minor compared to what has been reported here. The arrow decals are aligned correctly. One of the back air nodes is loose. You can turn it around. It might break off in the future. Its looseness could have been caused by shipping or simply not attached correctly during construction. I'm glad I only paid the pre-order price. At the full price is not worth the cosmetic issues. At the full price I would consider every paint or decal error a serious issue. There is one big issue & I might share some of the blame: I requested a Roy Yellow Version - I got a Hikaru Red. In Masei's defense I only said I wanted a Yellow one only once in a series of emails that covered a variety of things. I didn't press the issue of color that I wanted as much I as I pressed the issue that I didn't want the extra decals. I should made sure my last email ask him to confirmed he knows I wanted a Yellow one. I'm not going to pay extra shipping to get the correct color. Even though I am one of the few lucky ones with a helmet better condition than others. I will still be monitoring the situation. Keep us informed everyone on the follow up service you get from Masei. Quote
Jasonc Posted January 5, 2015 Author Posted January 5, 2015 I'm going to wait and see how the resolution of this goes, before making any final judgement calls. As long as I get the replacement parts of the fixed one that are in good condition, and do not have issues like misaligned arrows on the sides, or major paint flaws, I'll be happy. I was planning on doing a photo shoot for someone with this helmet, so now I have to postpone it til I get the fixes. If all turns out well, they can still have good reviews if they fix the issues. Quote
Roy Focker Posted January 5, 2015 Posted January 5, 2015 I ordered an X-Large even though my head indicated I needed a Large. It is a snug fit. Your ears bend to pull it on but bounce back to shape inside. You can forget putting in on with glasses like Max does. The chin piece is too narrow for glasses. You would have to take the helmet apart and re-screw together to wear glasses underneath. Quote
xrentonx Posted January 5, 2015 Posted January 5, 2015 Seriously? People have doubts that colonknight isn't Masei? The guy started multiple threads here, in the fan art section, in the for sale section and the collectibles section just to sell the helmet. He even sent me a PM. He had to be warned to stop spamming. Plus so far it seems like 100% of the deliveries have been damaged except for his. You guys went after lunar toys over boxes, someone who was straight up about who he was and delivered on time. But you guys are OK when the actual product is damaged? And this is a product that is suppose to protect people's heads. Isn't any one worried about unseen dameage. Even if you yourself aren't planning on wearing it, think about your fellow forum friends. I forgot to update in the other thread (I'll do it later) but Lunar came up with a really good solution on my replacement. Masei will be fine as long as they are able to resolve these problems and stop posting the way they've been doing. Quote
skullmilitia Posted January 6, 2015 Posted January 6, 2015 They offered me a fair alternative, I'd say they are working on fixing the error. Fast response time too. Quote
UN Spacy Posted January 6, 2015 Posted January 6, 2015 Everyone else got quoted $85 for the replacement parts plus new helmet? Quote
Roy Focker Posted January 7, 2015 Posted January 7, 2015 Are some of you guys aware that they are using pictures that you posted here of you wearing your helmet on their Facebook page as an advertisement? You may not have given permission for that. If it was my image I wouldn't mind that much if it was a product that I support 100%. Until I started hearing reports of people getting their helmets fixed I wouldn't want my picture being used to advertise the helmet. Don't get me wrong I really love my helmet even with the QC issues. I simply lucked out with it surviving shipping. I have in a glass case right next to me. It is fun wearing it in front of a mirror. I just can't give my full stamp of approval on the helmet until other people's helmets are fixed. Quote
jvmacross Posted January 7, 2015 Posted January 7, 2015 http://www.ebay.com/itm/MASEI-911-XCROSS-MOTORCYCLE-MOTOCROSS-DUAL-DOT-HELMET-WHITE-M-L-XL-/221644429537?ssPageName=STRK%3AMEBIDX%3AIT&_trksid=p2047675.l2557&nma=true&si=%252FPuw0R6gM3FbG2LSm3AZbZUUCtU%253D&orig_cvip=true&rt=nc http://www.ebay.com/itm/MASEI-911-XCROSS-MOTORCYCLE-MOTOCROSS-DUAL-DOT-HELMET-WHITE-M-L-XL-/221644431256?ssPageName=STRK%3AMEBIDX%3AIT&_trksid=p2047675.l2557&nma=true&si=%252FPuw0R6gM3FbG2LSm3AZbZUUCtU%253D&orig_cvip=true&rt=nc http://www.ebay.com/itm/MASEI-911-MACROSS-MOTORCYCLE-amp-MOTOCROSS-DUAL-DOT-HELMET-S-M-L-XL-/121529304493?ssPageName=STRK%3AMEBIDX%3AIT&_trksid=p2047675.l2557&nma=true&si=%252FPuw0R6gM3FbG2LSm3AZbZUUCtU%253D&orig_cvip=true&rt=nc http://www.ebay.com/itm/MASEI-911-XCROSS-MOTORCYCLE-MOTOCROSS-DUAL-DOT-HELMET-WHITE-M-L-XL-/391011978516?ssPageName=STRK%3AMEBIDX%3AIT&_trksid=p2047675.l2557&nma=true&si=%252FPuw0R6gM3FbG2LSm3AZbZUUCtU%253D&orig_cvip=true&rt=nc http://www.ebay.com/itm/MASEI-911-XCROSS-MOTORCYCLE-amp-MOTOCROSS-DUAL-DOT-HELMET-S-M-L-XL-/121517954377?ssPageName=STRK%3AMEBIDX%3AIT&_trksid=p2047675.l2557&nma=true&si=%252FPuw0R6gM3FbG2LSm3AZbZUUCtU%253D&orig_cvip=true&rt=nc So much for getting the best price by pre-ordering.....you'd think at least the early buyers would have received the best product..... Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.