David Hingtgen Posted October 11, 2008 Posted October 11, 2008 Just got this in their newsletter: >>Important Announcement We will now start providing replacement parts for the Yamato Macross Toy Series. As this is part of the Yamato Customer Service available in Japan no fees will be asked for any part. The only fees needed will be a $3 handling charge per part and shipping fees. Please note this service is for customers in need of replacement parts and is not meant for people who want spare parts. We are sorry but we will not accept nor reply to any requests for multiple parts. For more information please check out our website. http://www.over-drive-inc.com/macross_parts/ >>
VF-18S Hornet Posted October 11, 2008 Posted October 11, 2008 cool my Hikaru 1S left intake/leg nees to be replaced
Shin Densetsu Kai 7.0 Posted October 12, 2008 Posted October 12, 2008 Damn, this is impressive and very generous on their part. Thanks Over-Drive!
leon Posted October 14, 2008 Posted October 14, 2008 hi..guys,just to check,is this available to all customer even if the toy is not purchase from them...can someone comfirm for me?thanks..
jenius Posted October 14, 2008 Posted October 14, 2008 Send Overdrive an email. They're very friendly and the worst they can say is "no."
mr.chogokin Posted October 15, 2008 Posted October 15, 2008 (edited) Hi, Can we standardize a way to describe the 1/60 VF0S shoulder plastic breakage problem? Or at least, I want to know how you guys put that problem to words so the Over-drive and Yamato guys can understand. Would appreciate if anyone can share this. Thanks! Edit:- Sorry, what I meant is the EXACT PART NAME for the the 1/60 VF0S shoulder plastic. Is there any? I don't have the manual readily in hand. The whole toy + manual and box is at my parent's place. Any help is much appreciated. Edited October 15, 2008 by mr.chogokin
leon Posted October 15, 2008 Posted October 15, 2008 Send Overdrive an email. They're very friendly and the worst they can say is "no." ok,i will try n send them mail...thanks.
Kuren Posted October 16, 2008 Posted October 16, 2008 Anybody know how reliable the Yamato customer service replacement part program is?
Save Posted October 17, 2008 Posted October 17, 2008 Damn, this is impressive and very generous on their part. Thanks Over-Drive! Actually Graham is the master mind of Over-Drive doing the parts replacement. It was his idea, he ran it by me I then ran it by Over-Drive and wallah. So thank the both of them.
Valkyrie addict Posted October 19, 2008 Posted October 19, 2008 Yamato offer this service free of charge in Japan??? I didn't know this... wonderful news from Over-drive, anyone order any replacement shoulder for the 1/60 VF-1S v2?
Chet Posted October 19, 2008 Posted October 19, 2008 Hope Yamato does right by international buyers. If they handle this right, it could spur sales for items that collectors in the know are hesitating to pick up due to quality issues, like the VF-0's or even the new 1/60's. The availability of replacement parts will make buyers more willing to roll the dice.
Valkyrie addict Posted October 27, 2008 Posted October 27, 2008 send over drive a request for the right and left shoulder hinge... let's see how it goes
David Hingtgen Posted October 28, 2008 Author Posted October 28, 2008 "We are sorry but we will not accept nor reply to any requests for multiple parts"
Sumdumgai Posted October 29, 2008 Posted October 29, 2008 So that means if both shoulders of my VF-0A are busted and I want replacements I can only get one shoulder?
ruskiiVFaussie Posted October 29, 2008 Posted October 29, 2008 Maybe photo proof would be ideal in this circumstance.
ff95gj Posted October 29, 2008 Posted October 29, 2008 Do we need to send in the broken part as proof (shipping costs money!)? Or just a photo is fine? In fact, I had my VF-1S head broken yesterday. The broken part is actually where the ear piece plugged into the side of the head; the shaft wrecked in the middle (I think I did a poor job in describing). I glued it and it seems to be fine now, but I am unsure when it would fall off again. I took the risk and transformed into fighter mode (we all know what it is like to turn that head around and downward through the hole, and now I have a broken gun barrel piece to worry about) and put it back into the box for the moment. I have no idea why it was broken in the first place. I wasn't even touching it when it fell off!
Valkyrie addict Posted October 29, 2008 Posted October 29, 2008 (edited) "We are sorry but we will not accept nor reply to any requests for multiple parts" urrrr....darn...curse you Yamato for giving me such a fragile POS... hmm... i¿ll send another request for just the broken right hinge then, before that, I couldn't find in the manual the 'part number' for the hinge, how should I address this in the request form? Edited October 29, 2008 by Valkyrie addict
David Hingtgen Posted October 29, 2008 Author Posted October 29, 2008 I'd try one at a time, a month or two apart.
Spiff Posted October 30, 2008 Posted October 30, 2008 So if I requested four different parts for four different yamatos they are not going to reply!? That should maybe be noted on the form! So do I need to re-submit my request?
ff95gj Posted October 30, 2008 Posted October 30, 2008 Huh? Isn't that a stupid policy? That means if I have 3 defective parts, I should ask 2 friends to submit the other 2 requests for me? Who is the one benefited? The ones who do the delivery.
Valkyrie addict Posted October 30, 2008 Posted October 30, 2008 well...I don't think we have much to say on this...Over-drive is basically doing us a favor by providing us for a service outside of Japan that Yamato doesn't give a f*ck about, I'm sure they have a pretty good reason for this against the Yamato ninjas, so I say a big Thank you to them and I hope I can get my replacement shoulder hinge
UN Spacy Posted October 31, 2008 Posted October 31, 2008 Anyone know if they're offering shoulder joints for the VF-1S. It's really quite sad that Yamato has to offer a service like this. I'm pretty sure they're getting thousands of requests a day.
jenius Posted October 31, 2008 Posted October 31, 2008 Thousands? Not likely, their production runs are very small these days, only a few thousand at a shot.
iguanaman8989 Posted November 1, 2008 Posted November 1, 2008 (edited) This is wonderful news! Though I'm going to wait a bit, since I'm not quite sure of how to list the VF-0's arm breakage, due to the lack of a parts list in the manual. Also, isn't Yamato's fix a whole new arm? Edited November 1, 2008 by iguanaman8989
Lt. Z0mBe Posted November 4, 2008 Posted November 4, 2008 I'm not a toy collector but that's one of the coolest things I've seen a company do in a while. Kenny
ff95gj Posted November 19, 2008 Posted November 19, 2008 May I ask if anyone has heard from OD after submitting a request? I've submitted twice (on different parts), but I have never received a confirmation. Don't know if my request would be handled or not...
jenius Posted November 19, 2008 Posted November 19, 2008 I think you just get put in a queue and they let you know when Yamato responds (which doesn't seem particularly frequent). Have you tried an email to their info address? That'd probably be helpful. From what I understand things have been pretty busy in their neck of the woods with attending shows and such.
David Hingtgen Posted November 19, 2008 Author Posted November 19, 2008 From their emails, I get the impression that Yamato sends a big package of parts once a month or so. Speculation: they don't do "invididual" orders per se----they see what they need from their emails, ask Yamato, Yamato sends out a big box of parts, then OD goes through the box and sends out what was asked for.
ff95gj Posted November 19, 2008 Posted November 19, 2008 I think you just get put in a queue and they let you know when Yamato responds (which doesn't seem particularly frequent). Have you tried an email to their info address? That'd probably be helpful. From what I understand things have been pretty busy in their neck of the woods with attending shows and such. Thanks for the suggestion! I am not complaining cuz they are doing everybody a favor and I should be grateful. Just wondering if my requests were lost or rejected or anything...
ruskiiVFaussie Posted November 21, 2008 Posted November 21, 2008 Yamato Macross Toy Series Replacemnet Parts Please note this service is for customers in need of replacement parts and is not meant for people who want spare parts. We are sorry but we wil not accept nor reply to any requests for multiple parts. For more information please check out our website. http://www.over-drive-inc.com/macross_parts/ The second batch of replacment parts have arrived from Yamato and we are in the process of sorting them out and contacting the people who requested the parts. Please note we will ask for the payment via paypal and also require that you make a account on our website so that we can confirm your shipping address. Important info.
ff95gj Posted December 10, 2008 Posted December 10, 2008 I just want to say that my prayer to Overdrive was answered. I am happy to know that my problem would go away soon (my 1/60 VF-1S has a black stain in the chest; small, but readily visible). Thanks, Overdrive people!
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