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Hi, Sharing my experience with Nippon yassan. Ive been collecting valks and since the bandai frontier valks have been scarce, i bought a few from this company. Prices are high, but you get the preorder. I think most on this forum know that. $200-300 for a frontier valk. I also bought a figma guts band of the hawk from them back in april, and the griffith from the berserk cartoon. Guts leg came off the instant the clam shell was opened. Its a ball peg, so i popped it back on, but it kept coming off. It wont stand without the stand. Other figmas, like the griffith have really good joints. These cost about $80 each. I opened a complaint ticket with ny. They said theyd contact the manufacturer for parts. They said it was an old item, and cant get replacements parts. Ny had the item in stock, a few left. But they didnt offer to exchange nor refund. I asked for a partial refund. They ignored me, kept the ticket open. Its been a few months, so i contacted paypal to open a dispute. Paypal suggested requesting a refund or partial refund. I requested $15. First thing ny emails me my order is cancelled. I try to login, account does not exist!? It appears they cancelled my account over their defective merchandise and a request for partial refund of $15?! They havent responded, but that is pretty bad customer service. What can i do? Have others had this bad service? At least it wasnt on the yf 29 or 25, which were more expensive. Thanks