For future troubles with subtitles not working: I had an issue with the subs on Hulu not working, so I tested them on Disney+ (I have the bundle). They wouldn't work there. So I reset the CC settings on my TV, then the various apps. Nada. So I then went into a series I know the captions worked, in this case What If Season 2. They began to work. I switched over to Macross Zero. The captions started working.