this is strange. ive dealt with HLJ many, many times and have never had a problem at all. Most, if not all the toy sellers ive dealt with in Japan and Hong Kong are very polite and happy to help and and answer my questions. Ive had the displeasure of dealing with a couple a-holes in asia on ebay, but thats a different story.
Eugimon is correct in saying that there are plenty of a-hole US sellers as well. Ive been screwed over more times by US sellers than overseas sellers.