Except he's not the only one with problems. It's fairly widespread and common, much moreso than any other consumer hardware I've come across. I won't go into the personal experiences, nor the fact that a good 60% of people I know with 360's have had them fail within weeks to just under a year. That's just not acceptable. You don't see Macs or PC's failing like that, nor any other gaming console. The lockups are un acceptable. It is either a faulty design or build quality is beyond shoddy.
I'm not oblivious to hardware failing as a common thing, but this is above the norm. Nor am I so jaded as to the software for it to realize that the 360 is one serious failure prone console which would be fine if it failed after 2 or 3 years...most are dying out with under a year's worth of use and many in weeks to a couple months. Heck, even the Walmart and Gamestop in my area confirm that they get daily returns of 360's, moreso than any other electronics device they sell. It needs a serious revision badly.