Hi Guys,
Sorry if this is the wrong forum to ask this, but would like to ask what is the % of HLJ exchanging the product that is obviously a manufacturer issue? I know they would send replacement parts like the arms etc, but what if the defect is the part that is not replaceable, would they still exchange the item and having the buyer send the item back to Japan?
I know they have good customer service, I frequently shop at HLJ, first time I encountered this problem. I also read their return policies, but its nice to ask info first hand from the buyers re their experience.
Thanks!
Alain