I wouldn't hold my breath. I emailed them about my concern about the poor packaging that others were reporting and they just choose to ignore it and ship it out the same way they did. This was 2 weeks after everyone was reporting and they claimed it was due to DHL not being able to pick up the packages due to the Olympics. So to me their story of giving it to a 3rd party to package and stuff doesn't seem to flow since everyone's package was packaged the same way regardless if it went out first or 3 weeks later. Luna Park never offered anything other than just the same excuse of a third party and being delayed by the Olympics. For me personally I wouldn't put them in the same category as NY but they are now down at the bottom of the list of places to do business with. Pretty much last resort if I can't get it anywhere else.