I've been using BBTS for way more than a decade at this point - and whilst reliability is a strong point (I think in hundreds of orders I've had one item that they've cancelled on me) - speed is fair. It's not awful and it's not lightening quick. However given what a mess global shipping is at this point ... well patience is key. It can take a few days between clicking ship and it showing up on tracking, but stuff is generally well packed. Their service is great - whenever I've had a problem with a figure (maybe 3 or 4 times since the early 2000's) or so they've sent replacements out without fuss. I ordered the same VF-25 from them you did. It's good to be able to order from them again -I got some of my original Valks from them back when they carried Yamato releases (including an Ivanov) (they stopped carrying Macross Valks at some stage but I couldn't say exactly when - but I definitely got a VF-11, a bunch of VF-1s including the Stealth and Forest camo ones from them in the distant past).
Pre-ordering from them in future (assuming they get the figure) will be less stressful than from the Japanese retailers - but likely more expensive and you'll get your figure later. TF Source, another American retailer I frequently use, also is carrying this figure. Their shipping is faster that BBTS, but they sometimes get figures a few weeks later.