Hello folks,
First my apologies to the mods, I didn't knew where to put it, and since it's definitely related to Toys, I thought this would be the most appropriate place.
Going through the threads I saw several messages of people warning about bad experiences with Nippon Yasan, and of course being (semi) young and stupid I though: "that's never going happen to me..."
I had/have a pre-order of 4 items with Nippon Yasan (September 2019). Long story they said they could send just 2 of those. Right now they say that Japan Mail has my order, yet they fail to provide a tracking number.
I got scammed, badly. And it's partially my fault for ignoring all the red flags, so if you are new to this and plan to order something from them: beware.
In a modern civilized world, there should be a way to rectify this. Obviously this is not going to get fixed through Costumer Support.
I wanted to check with you guys what are my options at this point. Can I request a refund to the credit card company based on a scam? Not aware of japanese law, but (leaving the monetary cost aside for a moment) would it be possible to sue them or legal action?
Please any ideas, tips or stories would be greatly appreciated.