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Roy Focker

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  1. Roy Focker
    Hey where was Roy? He was waiting for his computer to be fixed by Toshiba. He had an older computer and a smart phone but those are somewhat limited. Well did they repair my computer? Why don't you read this email I sent them after getting my computer back... And yes my warranty expired while it under their care. From the limited information on invoice it looks like they just did some software test. Which has already been tested and everything I've read says if it passes with software and the problem keeps happening it is then a hardware issue. Sounds to me like they decided to go back to square one with all the testing. I honestly think they did this on purpose to avoid doing any repair. When it happens again I doubt they are going to do anything. Citing the warranty is over even through it was exisiting problem that they failed to fix.
  2. Roy Focker
    A missing hand and a missing eye. Will he be missing his Snake too?
  3. Roy Focker
    The nightmare continues or will my computer disappear part 6! I'm honesty scared that next they'll lose my computer. My first fear was they'll try to make an excuse not to repair it but now I think they're so incompetent that Toshiba will end up losing it. Recap of what happened since my last post. 1. Toshiba gave me permission to send my under warranty laptop in to the repair center. Charging $25 shipping and sending me a box that was too small to ship it in. 2. I call Toshiba about the small box. They tell me I have to call UPS. 3. UPS says don't look at us call Toshiba they told us what box to use. 4. I call Toshiba and passed on to a case worker. Sure we'll get you a bigger box. I'll contact the service center and they'll get you one. You should get it in about 3 days. 5. After 5 working days later and no bigger box I call Toshiba to find out did they ship a box or not? I made this call in the morning. New guy said he'll have to talk to the case worker who knows what's going on and he will get back to me. 6. That day UPS arrives with a box. 3 days later than Toshiba estimate of when I would get that box. 7. BTW that new larger box is only deeper in size. The other dimensions are the same! They know what size computer I have. Why send me boxes that are too small? Well this box does come with a lot more internal padding might as well send it anyways. 8. I drop the laptop off at UPS and grab a receipt. 9. There's a message on my phone from Toshiba. "You called about not getting your box. According to our records a box was delivered on this day. If you didn't get a box please call us..." I don't call them back. If they checked the time records they would see that I called them before the box was delivered. Since they're in call center located a foreign country located thousands a miles away they have no clue what time zone is which. 10. Yesterday there's a knock my door. It is UPS with an empty box from Toshiba. I guess Toshiba decided to send out another box just in case. I refused the box from UPS. I got no laptop here to put it in anyways. Oh yeah... they sent the smaller box. The one I first got. How it is that possible? They know how big my computer is yet that keep thinking it is smaller. The size of my laptop is simple fact of information. A fact that they are incapable of understanding. If they can't figure that out what hope do I have that they can fix my computer? Things I now fear from Toshiba... They'll try to say it is not a hardware issue and will charge me a diagnostic fee, repair fee and shipping back fee. They'll try to charge me shipping charges for 3 boxes. They'll lose my laptop. They'll say my warranty expired (which it will during the time they'll have it) and refuse to fix it. They'll lose it. They'll ship it back to me in an even smaller box and it will arrive to me in pieces.
  4. Roy Focker
    I don't under what is so great about Dragon Ball. Sure it has somethings going for it but they drag what should be a two episode story about a fight into a 35 episodes.
  5. Roy Focker
    Most of plot from OHMSS film came directly from book.
  6. Roy Focker
    I love the classic Bond girl stereotypes. The novels were male fantasty of a manly hero that saves a helpless damsel in distress Some of the females were more capable than others but in the end James Bond still had to be the man. One of the worst things they do in the movies is introduce a Bond Girl who is his equal. Those characters always come out as forced and crappy.
  7. Roy Focker
    Yeah it is about 5 years old has low memory and still uses Windows 98. How about some more stupidity? I paid $25 for Toshiba to send me a box that is too small. Sure the computer can "fit" but it will be damaged in shipping. The Styrofoam bookends doesn't even fit. They have my make and model on file. They know how big it is. So I call them. Their excuse. UPS provided the box. Well who told them what box size would be needed provide? Think Toshiba is gonna get on the case and get me the right box? No I'm too call a UPS 1-800 number Monday-Friday 9 to 6 EST and talk to them about it. I paid $25 directly to Toshiba now I have to talk to UPS to fix this problem.
  8. Roy Focker
    For those that didn't like it. Yes it didn't feel like a Bond Movie. It felt more like a James Bond book. The books were more low key compared to the movies.
  9. Roy Focker
    How can they still move their arms after catching machettes with them? Wasn't Jean Claude the good guy? Why is Jean Claude in Black & White Cookie face?
  10. Roy Focker
    7 to 10 days I think.
  11. Roy Focker
    Still under warranty (til December) but I have to pay $25 to ship it to them. Warranties should cover of that stuff.
  12. Roy Focker
    So I'm reading complaint about Toshiba when the computer act up again. The issue with the computer is that the screen randomly turns off. You can Google and see it is a common problem. There's a few software trouble shooting you can try yourself but if those simple solutions don't work it is likely a hardware problem. Toshiba of course tries to avoid looking at under warranty computer. I'm scrolling through the complaint and screen goes off. I get back on again and 10 second later is down again. Now I'm saving all my files again. Here's a bit from a complaint that rings a bit true from my experience. When I paid them $50 to remotely repair a software problem I swore all they did was just disable and change some settings. Like I had my computer go hibernate mode after X hours of no use. They basically changed the setting to never hibernate. I thought their "fix" was pretty useless and knew the problem would happen again. Didn't complain at the time because I was told I get a refund if the problem returned and if it was a hardware issue.
  13. Roy Focker
    A Satellite P500. Which has been problem free and working well with no problem. It isn't so much the products they make that I have problem with but their customer support. When I bought it three years ago I had them include all the upgrades I could afford. I wanted to buy a computer that I could use for several years before it became too old and crappy. I decided to protect that investment by buying the longest warranty possible. When it came time to use that warranty I expected a lot better service.
  14. Roy Focker
    Long Rant Time - After 5 years I'm through with Toshiba. They have the worst customer support. So bad that I'm looking at reporting them to the BBB. I bought an extended hardware warranty. If I have a hardware problem they're suppose to fix it. Of course being sleazy they are going to try everything before actually taking a physical look at it. When my computer first started acting up I Googled to see if others had similar problems and for possible solutions. It was a problem that happened with others (FYI screen & or computer will periodically shut down on its own). I tried all the do it yourself solutions. When that didn't work I called Toshiba. Even though I told them I tried this and that they still had me do it again. Fine I guess we gotta play this game before they take an actual look at it. I've even paid $50 for someone to take control of computer by remote to "fix" the software problem. I asked at the time if this turn out to be a hardware problem do I get my $50 back? I was told yes. I paid and watch the guy change a couple settings. Mind you I'm no computer technician but I can tell when someone isn't really doing anything at all. Still if I have to do a series of escalating calls before they take a physical look fine I'll keep playing that game. Keep calling them back and last thing they had me do was wipe everything back to when it was shipped to me. If it was a software problem than this should "cure" it. If it was a hardware problem I wouldn't have to recover the entire system and spend time installing everything. Well the problem returned - Guess it wasn't a hardware problem after all. Now they will take a look. If it was caused by mishandling I pay a fee. I wonder if they'll try to claim I did something. Wouldn't surprise me. I have to pay to ship it to them. Why isn't covered under warranty? Now why am in long rant mood? During my call with them today I bought up the do I get my $50 back from the time when one of you guys fixed my computer by remote? No I don't because we exceed a time limit. Well of course we've exceed a time limit. I would only get my $50 back if it was a hardware problem. Your not even going to look to see if it is a hardware problem until you rule out every possible software problem imaginable. By this policy your going to past the time limit. Strange I don't remember that guy telling me anything about a time limit. Now the tech on the phone said we could have charged you for each call but we didn't. Here's the problem with that. The only way to get hardware warranty assistance is to call them. They're not going to give you any hardware warranty assistance unless you do all the software assistance first. Even if you have hardware warrranty they can try to get money out of you. I wish they did try to charge me for the early calls. So now I'm waiting for the instruction on how send my computer in. I gonna look into making a bbb compliant and maybe talking to my credit card company. I mean if you get charged for a useless service is it not fraud or something? You pay for goods or service and don't get them don't you get a refund? Now here's the funny part at the end of the call the tech ask me to rate his service from 0-10. Seriously? I asked can I give a negative number? I asked if you do a shoddy repair do I have to pay again for you fix it again. They said no. In December my warranty expires. I have a feeling they are to try to bull crap they way out of any future responbilties for a preexisting problem. I also have a feeling that their intital hardware repair is going to be something as cheap/simple as tighting a screw or a single wire. When likely the real solution is going to be replacing a part or something. Toshiba is the worst .
  15. Roy Focker
    I know the old Aston was a nod to the past but did anyone find it strange that it was equipped with all the Gold Finger gadgets? In the new Bond continuity Jame's wins it in a card game. The car is his personal property. Some between Quantum and Skyfall he brought his car in to Q branch and said, give a bunch of machine-guns and an ejection seat? Why would Q branch of a more gritty/realistic Bond era modify a private vehicle in such a manner?
  16. Roy Focker
    Saw it today. It was very good even though I all my predictions I made half way through the film came true. I have a couple issues: That derailed train. There was no passengers on board. We saw a different train 3 minutes ago with a couple hundred people. That derailed train? Only had a conductor. I want an exploding train and body parts flying at the screen in 3D!
  17. Roy Focker
    I'm not really sure what they can make the sequel trilogy about. The prequels sucked but how Anakin became Vader sounded like a good story to tell. The original prequel told the story of Vader's redemption and the defeat of the dark side. Good defeated evil. The empire lost. What else is there to tell? The Re-Revenge of the Sith? Sure the EU found other stories to tell but the original prequel always seemed like the end of a greater saga. A sequel story would just kinda make it like Han, Luke & Leia accomplishment wasn't that important.
  18. Roy Focker
    Maybe now Lucas will focus on losing some weight.
  19. Roy Focker
    Is that really a lost? The EU pretty much stinks and some of the concepts in Zahn's books are half trash anyways.
  20. Roy Focker
    No desire to see that movie. Just seems like a movie that they try to shove every star imaginable in.
  21. Roy Focker
    So Admiral Rick Hunter been hiding in prison?
  22. Roy Focker
    This will either be totally awesome or a complete disaster.
  23. Roy Focker
    Hey what's the best way to send large files? I need to send 200mb worth of photos but my standard email only allows 20mb. I don't want to send ten people 20 emails each.
  24. Roy Focker
    Oh no! I hope Kawamori doesn't get a threating letter for signing it "Macross World Con" instead of "Macross World Convention".
  25. Roy Focker
    I kept thinking my speakers were broken. Why can't the Clone Wars cartoon look like this. Was this done by the same people that did the Doctor Who anime short? The style looked familiar.
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