I think a lot of people keep miss-understanding what we're talking about. He's referring to the initial shipping to me. Not the return shipping of the damaged item. There's the price of the original item, the price to ship it to me and the price to ship it back. We're saying I should be compensated for the first two things, not the third one.
As an addendum, while my bitching has taken over a chunk of the topic feel free to post as many pics of your intact 19's as possible. If you have four of them, let's see the squadrons, please.